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Service quality: Telecom ministry issues notice to BSNL, MTNL
Posted on: 23-11-2015 , 12:15:PM | DY365 Bureau

Nov 23, 2015- In a latest development, the Telecom Ministry issued notices to state-owned BSNL, MTNL and India Posts over service quality. This after Union Minister Ravi Shankar Prasad personally took note of citizen complaints over service quality on social media.
According to reports, 102 notices have been issued to departments under the ministry of which 64 have been resolved.
The Minister has asked BSNL and other concerns to use the social media, following which it held a workshop for Officers’ in-charge of public grievance redressal in each telecom circle.

"We have started training our officers to handle complaint on social media following the minister flagging the issue. Whenever we get complaint on our Facebook page, we start forwarding it to the customer care department, which then reaches out to the aggrieved customer," disclosed BSNL CMD Anupam Shrivastava.

 
 

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